Our goal is your 100% satisfaction. Here at Queen Stone Opal we strive to provide you the best quality fine opal jewelry at the best price. If you are not completely satisfied with your purchase or the item has been damaged in transit please contact us immediately on the day of receipt by email at contact@australianqueenopal.com.

 

In addition, to receive a refund your item must be returned within a 14 day period in its original condition, unused, unworn, and with its original packaging and inventory code at your cost. Also specify the invoice number of the returned item. For your protection please be sure to use shipping services with a tracking number when returning your item. Refunds will be processed after confirmation and inspection of the return. At this time you will receive an email notification. Credit will appear on your statement within 2 billing cycles.Our overall return rate is less than 1% so we know that in most cases the gemstone or jewelry will meet or exceed your expectations.